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KMID : 0387320000100020078
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Korean Journal of Health Policy and Administration
2000 Volume.10 No. 2 p.78 ~ p.102
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The Evaluation of Information Systems Success Factors In Health Center
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Kim-Mee
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Abstract
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Factors influencing the success or failure of information systems(IS) have been discussed in many literatures. However, little theoretical development or empirical research has examined effectiveness of information systems in health center. This study evaluates several factors that contribute to IS success in health center. In this study, we propose a process model that exhibits several variables influence one after another. These can be classified into six different dimensions. These include system aspect, individual aspect, organizational aspect, user satisfaction, individual effect and organizational effect. The system aspect is classified by system quality, information quality and service quality. On individual and organizational aspect, this study uses computer self-efficacy and support of top management.
The results of this study are as follows: according to multiple regression analysis of user satisfaction, information quality and support of top management are statistically significant influence on user satisfaction. System quality and service quality are a partially significant influence on user satisfaction. Hypothesis 5, proposing that computer self-efficacy would relate positively to user satisfaction, was net supported by the questionnaire results.
Based on these results, information quality and support of top management are very important variables for IS success.
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KEYWORD
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Information Systems Success, Health Center, User Satisfaction, Individual Effect, Organizational Effect
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